Virginia small businesses

IT help desk for Virginia small businesses

Rosevine Technology Services helps Virginia businesses keep their people working. We handle everyday support, Microsoft 365 and endpoint operations, and bring in software engineers when the problem reaches into your business systems. Work with us as your IT team or as support for the people already managing your technology.

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On-site support and backup internet

On-site visits

On-site support is available in select locations. We confirm coverage for your address during discovery.

Backup internet during an outage

If your internet goes out, we can install backup internet on demand. Availability is limited, and we handle requests on a first-come, first-served basis.

Your site must have electricity. Backup internet excludes catastrophic events and adverse weather.

What we can take on

A helpdesk for employee questions, access problems and device issues.
Microsoft 365 licensing, tenant administration, onboarding and offboarding.
Remote monitoring, patching and endpoint maintenance.
Incident triage, escalation and documented support procedures.
A review of recurring problems to identify useful system improvements.

How we work together

Understand the business

Start with your users, locations, devices and critical applications. Bring a recurring problem or a recent support ticket so we can discuss the impact on your team.

Agree on coverage

Define responsibilities, support hours, response targets and escalation with your current team or provider. Your proposal sets the coverage and pricing for your business.

Support and improve

Document the setup, resolve day-to-day issues and review repeated problems. We can scope automation, brand design, a logo workshop or a website rebuild as additional needs emerge.

Starting points for your business

Use these examples to identify a workflow or support need to discuss on your call.

Healthcare, therapy and addiction recovery

Discuss staff account access, shared workstations and onboarding. We scope support around the systems your practice uses and agree on access and data-handling requirements during discovery.

Retail

Discuss employee access, office devices and technology across locations. Identify how your point-of-sale vendor and your helpdesk should coordinate when a problem affects a store.

Transportation and logistics

Discuss dispatch-office devices, user accounts and support for the applications that connect operations staff. Identify recurring issues that interrupt handoffs between teams.

Our helpdesk work with Odin

Rosevine operates the helpdesk for Odin and has contributed to the platform behind its service-desk and remote monitoring workflows.

Read about the work

Questions before we start

Can you work with our existing IT person?: Yes. We can handle the support queue and agreed operational responsibilities alongside your internal team. Discovery establishes who owns each system and how escalations reach the right person.
Where do you offer helpdesk support?: Our small-business helpdesk offering focuses on Virginia. We agree on remote coverage and any on-site requirements before an engagement starts.
How much does support cost?: Pricing depends on users, devices, locations, applications and coverage. The discovery call is free. We provide a written proposal with the scope and price before you commit.
How does this connect to software development?: Support often reveals recurring work that software can simplify. We can help you evaluate a website improvement, an integration or a custom application and scope it as a separate engagement.

Talk through your priorities with Justin Jones in a free 30-minute discovery call.

Book a discovery call