Privacy policy

01What this policy covers

This policy applies to Rosevine Technology Services (“Rosevine,” “we,” “us,” “our”), a software and help desk consultancy based in Richmond, Virginia. It covers our websites (rosevine.net and the domains that point to it, including rosevinetech.com and xperts.com), the services we provide to our clients, and our Rosevine Account Alerts text messages.

It covers information about people who visit our websites, contact us, book time with us, receive texts from us, or use a system we support for their employer.

02Information we collect

Information you give us. When you use our contact form, email us, call us, or book a call, you give us your name, email address, phone number, company, and whatever you tell us about your project or problem. When you open a help desk ticket, we collect the details of the issue and anything you attach.

Information from our work. When you are a user of a system we support or run for your employer, we see account details such as your name, work email, phone number, role, and sign-in history, and the records needed to resolve the issue in front of us.

Text message information. If you sign up for Rosevine Account Alerts, we collect your mobile number, your name, and a record of your consent: when you gave it, how, and the wording you agreed to. We also keep records of the messages we send, delivery status, and your STOP and HELP replies.

Information collected automatically. Our hosting provider records standard technical details when it serves a page, such as your IP address, browser, and the page requested, to deliver and secure the site. Website analytics run only if you choose to allow them; see website analytics privacy.

03How we use it

• To answer your questions and follow up on the work you asked about
• To provide, support, and secure the services our clients hire us for
• To verify your identity, including with one-time codes sent by text or email
• To send the service messages you signed up for, and to honor opt-outs
• To schedule and remind you of appointments
• To bill clients and keep business records
• To improve our websites and services
• To meet legal, tax, and regulatory obligations and to protect our rights

04Text messages

Rosevine Account Alerts sends transactional messages only: verification codes, help desk updates, service notices, and appointment reminders. We do not send marketing or promotional texts. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. The full program terms, and the forms to opt in or out, are on our SMS terms page.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every other sharing category in this policy and will not be sold, rented, or shared with any third party. The messaging providers that deliver our texts process mobile numbers and consent records only on our behalf, to send messages and honor opt-outs, and may not use them for anything else. This section takes precedence over the rest of this policy.

05Who we share it with

We do not sell your personal information. We share it only where the work requires it:

• With service providers that work on our behalf, such as cloud hosting, email delivery, text message delivery, scheduling, form handling, and help desk tools, under terms that limit their use of it
• With the client you work for, when the information is about that client’s systems or users
• With a buyer or successor if Rosevine is involved in a merger, sale, or similar transaction
• When the law requires it, or to protect the rights, safety, or property of you, us, or others

The limits in Text messages apply to mobile numbers and SMS consent in every case.

06Software we run for clients

We build and operate software for other businesses. When you use one of those systems, the business that provides it to you decides how its data is used, and its own privacy policy tells you how. We handle that data only to provide our services to that business, under our agreement with it. Questions about it are best sent to that business first; we will help them answer.

07Third-party services

Our contact and SMS forms are processed by our hosted form provider, Overture Forms. Discovery calls are booked through Calendly. Optional website analytics are provided by Google. When you follow a link from our site to another service, that service’s own privacy policy governs what happens there.

08Cookies

Our websites do not use advertising or cross-site tracking cookies. Analytics cookies are set only after you choose “Allow analytics,” and your choice is stored in your browser. Embedded services, such as the booking calendar, may set their own cookies under their own policies.

09How long we keep it

We keep inquiries and correspondence for as long as they are useful for the conversation or the work that follows, and client and billing records for as long as our agreements and tax and accounting rules require. We keep SMS consent and opt-out records for as long as you are subscribed and for a period afterward so we can show your choices were honored. When information is no longer needed, we delete or anonymize it.

To ask us to delete your information, email hello@rosevinetech.com.

10Security

We use administrative, technical, and physical safeguards suited to the information we hold, including access controls, multi-factor authentication, and encryption in transit. No system is perfectly secure, and we will not claim otherwise. If we learn of a breach that affects your information, we will notify you as the law requires.

11Your choices and rights

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Depending on where you live, including Virginia, you may have further rights under state law, such as the right to a copy of your data and to appeal a decision we make about your request. We will not treat you differently for exercising them.

You can stop texts at any time by replying STOP. You can decline or withdraw website analytics with “Analytics preferences” on our pages. To make any other request, email hello@rosevinetech.com; we will verify the request and respond within the time the law allows.

12Children

Our websites and services are for businesses and are not directed at children. We do not knowingly collect personal information from anyone under 13. If we learn we have, we will delete it.

13Changes

If we change this policy, we will update the date at the top of this page. If a change materially affects how we use information we already hold, we will tell the people affected directly. Our terms of use explain the rules for using our websites.

14Contact us