SMS terms

01The program

These terms govern Rosevine Account Alerts, the text message program run by Rosevine Technology Services (“Rosevine,” “we,” “us,” “our”). By opting in, you agree to them, to our terms of use, and to our privacy policy.

The program sends transactional messages only:

• One-time verification codes when you sign in or confirm a change to an account we run for you
• Help desk ticket updates: a ticket was opened, answered, or closed
• Service notices: planned maintenance, outages, and security alerts for systems we support for you
• Appointment confirmations and reminders for calls and visits you booked with us

It never sends marketing, promotional, or advertising messages.

02How to opt in

Fill in the form below, check the consent box, and press “Subscribe to texts.” The box is never checked for you. Checking it confirms the number is yours and that you agree to recurring automated texts from Rosevine at that number. You can also opt in when you sign up for an account or service we run that offers text verification, by checking the same consent wording there. We keep a record of your consent: when you gave it, where, and the wording you agreed to.

03How the messages work

Messages come from our registered messaging number, which every message identifies as Rosevine. The first message confirms your enrollment and repeats how to get help and how to stop. Message frequency varies with your account, tickets, and appointments. We do not charge for messages; message and data rates from your mobile carrier may apply.

Delivery depends on your carrier and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Text is not a secure channel: never reply with passwords or other sensitive information, and never share a verification code with anyone, including someone who says they are from Rosevine.

04How to stop

Reply STOP to any message from us. You can also use STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT. We send one message confirming you have opted out and nothing after that unless you opt in again. Reply START to resubscribe.

Opting out stops texts, including verification codes. Accounts that use text verification will offer another way to sign in, such as email or an authenticator app. If you can’t reply STOP, use this form:

05Getting help

Reply HELP to any message, and we will reply with who we are and how to reach us. You can also email hello@rosevinetech.com or call the number below.

06Consent is not a condition

You do not have to agree to texts to buy anything from us or to use any service we provide. Opting out does not affect your account or our work for you.

07Your number and your privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party. The providers that deliver our texts handle your number only on our behalf, to send messages and honor opt-outs. See Text messages in our privacy policy.

08Changes

If we change these terms, we will update the date at the top of this page. Material changes will also be sent to subscribed numbers. These terms are governed by the laws of the Commonwealth of Virginia, as set out in our terms of use.

09Contact us